Shipping and returns - Western Techy

Effective Date:

1. Introduction

WesternTechy is primarily an affiliate content site recommending third-party products for renter-friendly smart home upgrades. We do not usually sell physical products directly. Most purchases made through links on our site are completed on third-party vendor websites (Amazon, retailer sites, manufacturer stores).

Important: Shipping, returns, refunds, warranties and order issues are handled by the seller you purchase from, not by WesternTechy. Your contract is with the seller, not with us.

2. Purchases from Third-Party Sellers

When you click an affiliate link on WesternTechy and purchase a product, your contract is with the seller (Amazon or another retailer). That seller's shipping, return, and warranty policies apply. We do not control seller pricing, shipping times, or return windows.

Before buying, please review the seller's shipping and returns policy on the product page. If you need to return an item, contact the seller directly and follow their instructions.

Common Examples:

Amazon: Use Your Orders → Return/Replace items → follow instructions. Amazon often provides prepaid return labels for eligible returns.
Manufacturer site: Check the product page for returns, or contact their support team directly.
Third-party marketplaces: Return policies vary by seller; check the seller's profile and policies before purchasing.

3. Shipping Information

Shipping speed, carriers, tracking, and costs are set by the seller. Typical shipping steps:

Order confirmation and estimated delivery dates are provided by the seller after purchase
Tracking numbers are provided by the carrier or seller; use the tracking link in your order confirmation
International orders may incur customs, duties, or taxes that are the buyer's responsibility
Delivery times may vary based on location, carrier, and product availability

Lost Packages: If an item is lost in transit, contact the seller first. If the seller is unresponsive and you paid with a credit card, consider contacting your card issuer for a charge dispute, providing proof of purchase and communication attempts.

4. Returns & Refunds

Because most purchases are via third parties, returns and refunds follow the seller's policy. Common timing and procedures:

Processing refunds usually takes 3–10 business days after the seller receives the returned item
Refunds are typically issued to the original payment method (some sellers may offer store credit)
Return shipping costs vary - some sellers provide prepaid labels; others may deduct shipping from refunds
Restocking fees may apply for certain categories or opened items

Seller Compliance: If you believe a seller has not honored their return policy, contact the seller first. If they fail to respond, you may file a complaint with the marketplace (e.g., Amazon A-to-z Guarantee) or with your payment provider.

5. Direct Sales Policy (Future)

At present, WesternTechy primarily operates as an affiliate site and does not routinely sell physical goods. If we begin selling products directly (e.g., branded merch or kits), we will publish a separate, clear Shipping & Returns policy.

Future Direct Sales Would Include:

Processing time (e.g., 1–3 business days) and carrier options
Domestic vs international shipping details and customs responsibilities
Return window (e.g., 30 days from delivery) and condition requirements
Refund processing timeline and restocking fees (if any)

6. Contact & Return Request Template

If you need help with a purchase or a return and the seller is unresponsive, contact us at contact@westerntechy.com. We can provide guidance but cannot process returns or issue refunds for third-party orders.

Use this template when contacting the seller:


Subject: Return request for Order #[ORDER NUMBER]

Hello [Seller Name],

I purchased [PRODUCT NAME] on [ORDER DATE] (Order #[ORDER NUMBER]). 
I would like to return the item because [brief reason — e.g., defective, wrong item, not as described]. 
Please provide return instructions and, if available, a prepaid return label.

Order details:
- Order number: [ORDER NUMBER]
- Purchase date: [ORDER DATE]
- Product ASIN / SKU: [ASIN/SKU if available]
- Buyer name: [YOUR NAME]
- Shipping address: [YOUR ADDRESS]

Thank you,
[YOUR NAME]
[YOUR EMAIL]

7. Frequently Asked Questions

Q: Do you accept returns for items I bought through your links?

A: No — returns and refunds for purchases made through affiliate links are handled by the seller you bought from. We provide guidance but don't process returns directly.

Q: Can WesternTechy issue a refund?

A: We cannot issue refunds for third-party purchases. We can assist with guidance and point you to the seller's returns page or help escalate issues when appropriate.

Q: Who pays return shipping?

A: It depends on the seller's policy. Some sellers cover return shipping for defective items; others do not. Always check the seller's return policy before purchasing.

Q: What if I receive a damaged product?

A: Contact the seller immediately with photos of the damage. Most reputable sellers will replace damaged items or provide refunds when reported promptly.

Need Additional Help? We're here to assist with guidance and support for your purchases.

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